Wednesday, October 6, 2010

Re: [Skunkworks] Is Zuku Working For you?

Dear Mr Kevin,

We acknowledge receipt of the concerns that you raised below and we profusely apologize for the events leading to the frustrations you have encountered with our service. It is our endeavor to ensure customer enjoy the service that have subscribed to and this has not been the case.

Looking on your account details, we do not see any site visit done by our technicians and for this reason we would request that you allow us to send a team to resolve this matter amicably.

Kindly confirm if tomorrow morning is okay on your schedule to send our team.

Support Team.
T: +254 20 3292200,
F: +254 20 828758,
M: +254 0719 028 200 /0732 132 200
Email:support@ke.wananchi.com
Wananchi Group (K) Limited
W: www.zuku.co.ke

On Wed, Oct 6, 2010 at 10:08 AM, Kelvin <kjayanoris@gmail.com> wrote:
Hi Skunks

I've been having serious problems with Zuku this last week - the service is very erratic and goes on and off, all the time, nearly all day every day. (Edit:  To the point where I have taken about 5 minutes to send this email because one second the Internet is working, the next its off)

What the hell is going on? Zuku used to be hassle and worry free for me....but now I find I am tearing my hair out with all these disconnections almost every other minute.  Their customer care practically doesn't exist unless you visit them physically.  My partner often jokes that their support-by-email is like a black hole - you send emails but never get anything back.

Anyway, so I am now shopping for a new ISP.  Does anyone have any recommendations?  I need an ISP which is STABLE - I don't care for very fast speeds as much as I care for stable reliable service.  Does an ISP like this exist in Kenya?  Where I can get 99.9% (or close) uptime guarantee (at the advertised speeds)?

PS
I may write about the ISP recommendations on www.likechapaa.com so that more people benefit from the wisdom and experience of you skunks ;)

Kelvin
www.likechapaa.com
www.dukapress.org
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